The ZoomHash Return Policies are applicable only to products purchased by you directly from the Zoomhash.com website.
Due to the volatile nature of these products, returns are not eligible for refund and are only eligible for exchange within 14 days of purchase. Warranties on our products are VOIDED if the unit is modified in anyway (voltage modded, removal of fan, etc.) and will not be exchanged. We test each unit for modifications before sending them back to the manufacturer.
Returns will not be accepted unless accompanied by an approved ZoomHash issued RMA number, which can be obtained through contacting firstname.lastname@example.org with the following information:
Subject: RMA Order#[your order number] | Your Name
Body: Reasons for RMA, and any pictures you need to send or anything of that matter, please give us a detailed description of the problems you are having.